1. Sales point information:

Company name: SPORT TIM j.d.o.o.

OIB: 47538776546 | ID number: 130078355

IBAN: HR7424020061101108649 Erste & Steiermarkische bank d.d.


CEO: Tea Mavrić 

SPORT TIM j.d.o.o. za usluge i turistička agencija

Registered at Pazin Commercial Court. 10,00 kn paid fully


Contact Information: number: Mobile number +385 989181606
Email address: info@rioboatpula.com
Website: www.rioboatpula.com

2. Products and / or services:

Tourist agency “SPORT TIM j.d.o.o. ” (hereinafter referred to as the agency) guarantees the full execution of the program according to the description of the tour you had received. Itinerary of the travel arrangement will be conducted to the full extent by the agency, except in the case of unpredictable emergency situations (war, riots, demonstrations, terrorist actions, sanitary violations, extreme weather conditions, interventions by the authorities etc.).

3. Terms of sale

The ordering process is conducted in the following manner:

  1. The Customer selects the service on the web page;
    2.    The Customer fills out the form for the selected service, entering the information regarding the date and time of service start,  number of guests/vehicles, possibly first and last names of the travelers;
    3.    The reservation system confirms the availability of the service and provides the Customer with the final overview of all the information entered before the final order confirmation;
    4.    The Customer confirms the order and enters the information regarding the payment card in the CORVUS Pay service for payment processing;
    5.    CORVUS Pay service authorizes the payment card and the result of the processing returns to RIO BOAT PULA (SPORT TIM j.d.o.o.) website, where it is presented to the Customer.
    The service which is the object of the sale is considered ordered when the Customer selects it, confirms the manner of payment and successfully finalizes the credit or debit card authorization process.
    Upon the finalization of the reservation process, the Customer is provided with the voucher that serves as confirmation of the purchase and the payment. The voucher contains the following information, which clearly define the ordered service and the clients: voucher number, service ordered, departure date (date of service use), departure time (time of service use), price of the service, number of persons, possibly first and last names of guests and departure location. The cancellation & refund of the reserved service is regulated by the General Terms & Conditions.


Ordered products or services are paid online, by means of one of the following credit or debit cards: MasterCard®, Maestro® or Visa®, American Express®, Diners® through the CORVUS Pay service. Travel agency Rio Boat Pula (SPORT TIM j.d.o.o.) charges the Customer’s card immediately upon the executed transaction.

Service applications and use

The services contained in the order and stated on the voucher may be realized in the following manner:
The provided voucher serves as reservation and confirmation of the purchase, i.e. a ticket for the selected transfer, excursion, tour, cruise. The voucher may be used only once.
In the event that the voucher is lost, it shall be reissued at the request of the Customer, in accordance with the General Terms and Conditions. For this purpose, the Customer shall contact Rio Boat Pula (SPORT TIM j.d.o.o.)– travel agency with the request to reissue the voucher.

Right of a customer to change or cancel the arrangement

Should the customer wish to change or cancel the reservation, after the initial payment has already been made, the agency must be notified by a letter or e-mail. Changes to the reservation include change of the number of persons who will be using the services of the agency or change of date of the departure/arrival of the arrangement and must be made at least 24 hours before start of the service (usually the departure). All changed made within those 24 hours cannot be considered as cancellation of the reservation. In the case the cancelation of the reservation and the customer decides to abandon the arrangement, the following cancellation policy is applied. Date and time when the agency has received the notification of the cancellation is referred to in the following way:

For cancellations up to 48 hours before the start of the service, the reservation will be fully refunded.

For cancellation on the departure date/time of during the arrangements, customer is not entitled to any refund.

Tourist agency's right to cancel the service

The agency reserves the right to cancel the arrangement to full or partial extent, in case of exceptional circumstances that have arisen before the departure or during the excursion itself, provided those circumstances could not be avoided or eliminated, but whose occurrence during the publishing of the arrangement offer could give the agency indication not to publish the offer or to cancel the arrangement in advance if the offer had already been published; in other words, give indication to the agency not to accept any further reservations. What is more, the agency reserves the right to cancel the arrangement if the number of reservations does not fulfill the minimal number for that specific arrangement. In those cases, the agency is obliged to notify all customers about the cancelation of the arrangement and fully refund all payments that have been made by the time of the cancelation. Customers are not entitled to claims for any additional compensation by the agency.

Changes to the arrangement

The agency reserves the right to change any part of the arranged program in the case of circumstances that could not have been predicted, avoided or eliminated. In that case, the arranged program can be exchanged for the service in the same category, with the possible price correction.

4. Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!